Virginia-based All Plumbing receives the prestigious Talk Award for earning high customer satisfaction ratings.
Online PR News – 10-May-2017 – With a 2017 Talk Award recently added to its resume, northern Virginia’s All Plumbing, Inc. continues to make a name for itself as a plumbing company that puts customers at the forefront.
All Plumbing divides its works between commercial and residential plumbing services, specializing in sewer mains and water mains, with its commercial business steadily increasing. Despite the increase, the company upholds its priority on serving customers well. “This past year we began to bring larger jobs in house instead of hiring subcontractors, ensuring the high quality our customers have become accustomed to,” says Lehn Tanangco, marketing for All Plumbing.
Relationships are at the heart of All Plumbings excellent customer service. “We always try to make the customers feel comfortable, from our personal interactions with them to the prices we offer,” says Tanangco. “That involves working one-on-one with customers to ensure they have a comprehensive step-by-step of what will be done in their home.”
The key is integrating customer service philosophies throughout all departments, from office staff to field technicians. “The office representatives work with customers and then relay the information to the technicians, who are always respectful of the home or location where they are working,” says Tanangco. “The technician also provides the customer with a diagnosis and synopsis of what the problem is and how the repair or replacement will be taken care of.”
The team at All Plumbing is proud of its Talk Awards, but doesn’t plan to stop there, recognizing the importance of these awards for continued success. “It keeps all employees on their toes,” says Tanangco. “It provides us positive reinforcement so we can continue to do well. We have many repeat customers that can attest to that.”
The Talk Awards were created by The Research Company to calculate customer satisfaction ratings for a variety of businesses, based on customer feedback online, and help businesses gain control of their image and reputation by providing consumers a fair and unbiased overview of their business. Only the highest rated businesses, those with a 4-star to 5-star rating, win The Talk Award. For more information about The Talk Awards, call 877-712-4758 or go online to thetalkawards.com.
About All Plumbing, Inc.
To find out more about All Plumbings services, contact 703-525-7973 or visit allplumbing.com.
“We always try to make the customers feel comfortable, from our personal interactions with them to the prices we offer.”